Privacy Policy

Privacy Policy for Yarra Valley Garden Supplies

Effective Date: 10/06/2025

At Yarra Valley Garden Supplies, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, store, and services.

1. Information We Collect

We collect different types of personal information to provide you with the best possible service, including:

Personal Identification Data: Name, address, email, phone number.
Transaction Data: Purchase details, payment information, and order history.
Marketing Preferences: Your choices regarding receiving promotional communications.
Website Usage Data: Cookies, IP addresses, device information, and browsing behavior when using our website.
Customer Feedback & Inquiries: Communications you send us through email, website forms, or social media.

If you apply for a business account or wholesale purchase, we may also collect:

Business name, ABN, and relevant business details for invoicing and verification.

2. How We Use Your Information

We use your personal information for the following purposes:

Processing Orders: Ensuring your purchases are fulfilled, payments are processed securely, and deliveries are completed.
Customer Service: Responding to inquiries, troubleshooting issues, and offering product recommendations.
Marketing & Communications: Sending newsletters, promotional offers, and special deals (only if you opt in).
Website & Business Improvements: Analyzing user behavior to enhance our website, services, and customer experience.
Legal Compliance: Meeting obligations under Australian consumer law and privacy regulations.

3. Sharing & Disclosure of Your Information

We value your trust and do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

With Service Providers: Payment processors, delivery partners, IT support, and marketing services.
For Compliance & Legal Reasons: If required by law, regulatory authorities, or to protect our business rights.
Business Transfers: If Yarra Valley Garden Supplies undergoes a merger, sale, or restructuring, personal data may be transferred to the new entity.

We ensure that any third parties handling your data comply with strict confidentiality and privacy safeguards.

4. Data Security & Protection

We take appropriate security measures to safeguard your personal information from unauthorized access, misuse, loss, or disclosure. These include:

Secure data storage with restricted access.
Encryption and secure payment processing.
Regular security reviews and compliance checks.

Despite these precautions, no online transaction is 100% secure. If you have concerns about your data security, please contact us.

5. Cookies & Online Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies help us analyze web traffic and remember user preferences. You can manage cookie settings through your browser preferences.

6. Your Rights & Choices

As a valued customer, you have the right to:

Access your personal data and request a copy of the information we hold.
Correct or update any inaccurate details.
Request Deletion of certain personal information, subject to legal or contractual obligations.
Opt-Out of marketing emails and promotional messages at any time.

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain personal data only for as long as necessary to fulfill our services, comply with legal requirements, and resolve disputes. When data is no longer needed, we take steps to securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect business changes or legal updates. The latest version will always be available on our website. If significant changes occur, we will notify affected users via email or website announcements.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us. Email: yarravalleygardensupplies@gmail.com Phone: 9730 1200 Business Address: 1 Armstrong Grove, Yarra Glen, 3775